Terms and Conditions Policy

We are High Roller Casino. These Terms and Conditions explain the rules that govern use of our platform and set out the legal relationship between us and our users. They cover account responsibilities, eligibility, acceptable use, bonus and promotion rules, payments, dispute handling and how we update these terms. By using our services you accept these rules; if you do not agree, do not create an account or use the site. We recommend reading the full page before registering, depositing or claiming any promotional offer.

Account responsibilities

Account holders must provide accurate, current information and keep login details secure. Accounts are personal and non-transferable. You are responsible for all activity under your account, including bets, wagers and games played. Notify us immediately if you suspect unauthorised access.

Identity and verification

We may require identity, address or payment verification before allowing deposits, withdrawals or play. Verification documents must be legitimate and match the account holder. Until verification is complete, access to withdrawals or certain services may be restricted.

Eligibility requirements

You must meet age and legal requirements to use our services. Creating multiple accounts, sharing accounts or using an account on behalf of another person is prohibited. We may refuse registration or suspend accounts that do not meet eligibility criteria.

Acceptable use of the service

Use the platform in good faith and in accordance with these terms. Prohibited conduct includes cheating, fraud, exploiting technical faults, using automated play tools or any activity intended to manipulate outcomes. Abusive, harassing or unlawful behaviour toward staff or other users is not permitted and may lead to suspension or account closure.

Restricted activities

Any attempt to bypass system controls, limits or restrictions, to launder funds or to use stolen payment instruments is prohibited. We reserve the right to investigate and take action against suspicious activity.

Bonus and promotion rules

Active promotions are offered under specific bonus terms. Bonus value may be credited to a bonus balance and may carry wagering requirements, contribution rates by game type, expiry periods and maximum bet restrictions while a bonus is active. Bonus eligibility, excluded games and other limitations are set out with each offer. We may withhold, void or reclaim bonuses in cases of suspected abuse or breach of these terms.

Deposits and withdrawals

Deposits and withdrawals require use of approved payment methods and may be subject to minimums, maximums, fees and processing times. Withdrawals will generally be returned to the original deposit method where possible; an alternative payout method may be offered if required. Pending verification, withdrawals may be delayed. We may apply withdrawal limits and instalments where applicable.

Dispute handling

If you have a dispute, contact customer support with full details. We will investigate and aim to resolve complaints promptly and fairly. If a resolution cannot be reached through our support channels, the matter may be escalated internally and handled in line with the escalation procedure described in your account area.

Updates to the terms

We may update these Terms and Conditions from time to time. Material changes will be communicated via the platform or by other reasonable means. Continued use of the service after publication of changes constitutes acceptance. It is your responsibility to review the terms periodically.