Get in touch with our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification or any site problems, and we'll respond through convenient communication channels such as email and live chat. Our staff provide clear, practical answers and can escalate complex matters to specialists. Reach out anytime and we’ll guide you step by step to resolve your issue promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email; live chat for account issues and payouts) |
| General enquiries | [email protected] (general enquiries and feedback) |
| Affiliate enquiries | [email protected] (partnerships and commission queries) |
| Phone | +64 9 379 5821 (call for urgent account or payment issues) |
| Working hours | Mon-Fri, 09:00-18:00 (English support; hours local NZ time) |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues or any matter that needs explanations or supporting documents. Please include a clear subject line, your account ID and up-to-date contact details so we can process your request without delay. Allow time for verification when documents are attached.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day, and urgent matters are prioritised. More complex cases, such as ID checks or payment disputes, can take longer depending on their nature, and we'll keep you informed of progress. Response times may vary during peak periods, but we work to resolve every request as soon as possible.
Feedback
We’d love your feedback, suggestions or ideas to improve the website. Every message is read carefully by our team and used to shape new features, promotions and the overall user experience. Tell us what works, what doesn’t, or any small tweaks you’d like to see, and we’ll consider it when planning updates to make the site more useful for all players.